All cancellation requests must be made in writing.

More than 3 weeks before the event

If the customer cancels more than 3 weeks before the scheduled event date, 100% of the deposit will generally be refundable.

Where After Hours Decoration has already incurred specific, non-recoverable costs for the booking, those costs may be deducted where reasonably appropriate and permitted by law.

Within 3 weeks but more than 48 hours before the event

If the customer cancels within 3 weeks but more than 48 hours before the scheduled event, 50% of the deposit will generally be refundable, less a $50 administration fee.

The administration fee covers reasonable administrative and booking-related work already undertaken, including reserving the event date, communicating with the customer, preparing the booking, scheduling staff, and other work associated with managing the booking.

Where the applicable refund is less than $50, no refund will be payable.

Within 48 hours of the event

If the customer cancels within 48 hours of the scheduled event, 25% of the deposit will generally be refundable, less a $50 administration fee.

The remaining amount may be retained to account for preparation already completed, materials purchased, personalised work, staff scheduling, the reserved event date, and the significant difficulty of replacing the booking at short notice.

Where the applicable refund is less than $50, no refund will be payable.

Where a refund is approved, After Hours Decoration will process the applicable refund using the original payment method where reasonably possible.

Processing times may depend on the customer's bank or payment provider.